FAQ
Quick answers to the most common questions about ordering, shipping, returns, and accounts.
Do you ship internationally?
TopInkjet ships within the United States only — all 50 states, Washington D.C., and APO/FPO/DPO addresses. We do not currently ship to Canada, Mexico, or any international destination.
When will my order ship?
Most orders are packed and handed to the carrier within 1–2 business days from our US warehouse. Orders placed on weekends or US federal holidays begin processing the next business day. You'll receive a tracking email as soon as your printer ships.
How long does delivery take?
Standard ground shipping arrives in 3–5 business days, free on every order. Delivery times exclude the day of shipment, weekends, and US federal holidays. Most orders are packed and handed to the carrier within 1–2 business days of order placement.
What carriers do you use?
We ship via UPS Ground, UPS 2-Day Air, UPS Next Day Air, FedEx Ground, FedEx 2Day, and FedEx Standard Overnight depending on package size and destination. You'll receive a tracking number by email when your order ships.
Is shipping really free?
Yes. Every order ships free via Standard Ground shipping anywhere in the United States — all 50 states, Washington D.C., US territories, and APO/FPO/DPO addresses — with no minimum spend required. Transit times to Alaska, Hawaii, US territories, and APO/FPO/DPO are typically extended; see the Shipping Policy for the full schedule.
Can I return a printer if I don't love it?
Absolutely. You have 30 days from the date of delivery to return any printer in resalable condition with original packaging and accessories for a full refund of the product price. See our Return Policy for the full process.
Do you offer a warranty?
Yes — every printer we sell carries the full manufacturer's warranty (typically 1 year limited hardware warranty for HP printers). For warranty service, contact the manufacturer directly using the documentation included in the box.
Do I have to create an account to check out?
No. Guest checkout is the default and works without ever creating an account. Creating an account is optional and only saves your shipping address and order history for next time.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are processed through encrypted, PCI-compliant infrastructure.
Do you charge sales tax?
Yes. As a US retailer, we are required to collect sales tax in states where we have nexus. Tax is calculated at checkout based on your shipping address.
Can I cancel my order?
If your order has not yet shipped, contact us right away at ${BIZ.email} and we'll cancel it. Once an order has shipped, you'll need to follow the return process after delivery.
Do you price match competitors?
We don't currently offer formal price matching, but if you find a major US retailer offering the same product at a lower advertised price, email us and we'll do our best to make it right.
What if my printer arrives damaged?
If your shipment arrives with visible carrier damage, photograph the box and contents and email us within 48 hours. We'll arrange a free replacement and a return label for the damaged unit.
How will I know when my order ships?
We'll send a shipment confirmation email with the carrier name and tracking number as soon as your printer leaves our warehouse. The link in that email is the easiest way to follow your delivery.
Do you sell ink cartridges or paper?
Not at this time. We focus exclusively on printer hardware. For ink, we recommend purchasing genuine OEM cartridges directly from the manufacturer or an authorized retailer.